Order Processing and Transit Time

Step 1: Order Confirmation Email Step 2: Invoice Confirmation Step 3: Shipping Confirmation

From the moment you checkout, HardwareAndTools.com begins to process the order immediately, working on getting your order to you quickly and safely. If you ordered using a Credit Card or PayPal your credit card is charged. Your order continues with the preliminary credit approval and in minutes we send you an Order Confirmation Email containing a 7 digit Order ID Number beginning with a 1. If you selected to pay via "Amazon Payments" this process normally takes 2 hours unless Amazon needs to do further verification.

HardwareAndTools.com consolidates all your items in one shopping cart so you only pay one lower shipping charge. We process orders up to 16 hours a day, 7 days a week, but most trucks operate only on regular business days (weekdays). Orders placed by Credit Card or PayPal for processing after 9 PM Eastern (6 PM Pacific) 7 days a week are normally considered being placed as of the following day. Orders placed by Checkout with Amazon by regular Amazon Customers should be entered before 7 PM Eastern (4 PM Pacific) to allow time for their credit processing verification and authentication. Regardless of payment method, some larger quantity orders may have to be ordered into our warehouse from multiple warehouses and may delay your order an extra day or two. National Holidays delay orders as well.

Step 1: Order Confirmation Step 2: Invoice Confirmation Email Step 3: Shipping Confirmation

After stock is allocated for your order you receive an Invoice Confirmation Email containing a 7 digit Invoice Number beginning with a 2. If your order is split and or we partially drop ship to you from other warehouses you will receive additional invoice confirmation emails. NOTE: If we split your order into multiple invoices you will NOT be charged additional shipping. The consolidated shipping charge will appear on the first invoice. Alternate and Backup warehouses DO NOT SHIP VIA USPS.

Processing and packaging time varies by warehouse and shipping method and orders are consolidated for shipment.

  • Limited Stock and Rapid Ship Warehouse Products normally leave our warehouse in 1 or 2 weekdays from the order date.
  • Backup and Alternate Warehouse Products normally leave our warehouse in 3 or 4 weekdays from the order date. On larger orders, if the entire order can drop ship to you from the same alternate or backup warehouse, it may be drop shipped directly to you. Alternate and Backup warehouses DO NOT SHIP VIA USPS.
  • Special Order Products normally leave our warehouse in 4 to 6 weekdays from the order date. They cannot be drop shipped to you and must come through our warehouse.
Step 1: Order Confirmation Step 2: Invoice Confirmation Step 3: Shipping Confirmation Email

Orders entered directly online and shipped complete from our Virginia Distribution Center are emailed a shipping confirmation within hours after the carrier pickup. Orders that have been split into multiple shipments from our Virginia Distribution Center will have a shipping confirmation email sent late in that shipping day or early the following morning. Lag times at carriers means you may not be able to track your order online for up to 24 hours.

If we drop ship an order directly to you from a suppliers warehouse the Shipment Confirmation Email will be delayed by a few additional days. Drop shipped orders will often arrive at your location before we receive their tracking number. Drop ship orders are NOT shipped via the United States Postal Service. Customer Service can research drop ship orders for you if a tracking number has not been sent during our scheduled processing days.

Estimated Time in Transit

Next Day or Second Day shipments should be tracked using our Shipment Confirmation email to check on your shipment.

If you select Ground your package normally ships by our choice of FedEx Ground or Fedex Home. FedEx is our preferred carrier. Days in transit are shown in the map below. The day a product ships does not count as a day in transit. FedEx Ground delivers and counts days in transit as Weekdays Only, Monday thru Friday. Fedex Home delivers and counts as days in transit Tuesday thru Saturday. You may get a better estimate if you track the package from our Shipment Confirmation email.

USPS Priority Mail orders, in most cases, have an expected delivery date of up to 3 business days. This changes based on destination and pick-up time. Expected delivery dates do not come with a money-back guarantee. You may get better estimate by tracking the package from our Shipment Confirmation email.

Freight Saver orders ship by our choice of carriers and service level. These include FedEx Home, FedEx Ground Commercial, FedEx Smart Post*, UPS Ground, UPS Sure Post*, UPS Mail Innovations*, USPS Priority Mail*, USPS Standard Post*, USPS First Class Package*. Items with an asterisk * are delivered to your home by your local postal mail courier. All methods come with some form of tracking or delivery confirmation.

FEDEX SHIPPING MAP GOES HERE