Our Customer Service Representatives are reachable by either our toll free number 866 466 2005 or internationally at +1 540 572 4000. If you reach our voice mail system, please be sure to leave a detailed message and one of our representatives will get back to you at the soonest possible moment. Our business hours are listed further down on this page.
Note: If you need to modify or cancel an order you have placed, do not wait for a telephone call back. Please follow the process below to ensure your request is handled properly and as quickly as possible:
- Navigate to our Customer Service Portal. Fill out the appropriate form that is applicable to your request and be sure to include all the necessary information.
Orders are processed up to 16 hours a day and 7 days a week.
For more information sheets or technical specifications, go to the product page on site and visit the "Customer Reviews, Questions & Answers" area where you can ask the question. A Product Specialist will answer your question(s) during normal business hours. You will receive an email with the answer. Your email address will not be made public.
Customer Service Hours
Monday through Friday: 8:15 AM to 4:00 PM Eastern Time
Weekends and Holidays: Closed
Our Primary Warehouse & Distribution Center
Hardware and Tools Corp.
490 Mcghee Road
Winchester, Virginia 22603-4634
Toll Free USA: 866 466 2005
International: +1 540 572 4000
Fax: +1 540 242 9132