Supply Chain: Minor delays are included on product pages. Many products which are known to be delayed are not shown on site. They change hourly. If you need a product that is missing, contact Customer Service.

Contact Us

By Phone

Our Customer Service Representatives are reachable on either our toll-free number 866 466 2005 or internationally at +1 304 306 2800. If you reach our voice mail system, please be sure to leave a detailed message and one of our representatives will get back to you at the soonest possible moment. Our business hours are Monday through Friday: 8:15 AM to 4:00 PM Eastern Time. Closed weekends and Holidays.

Note: If you need to modify or cancel an order you have placed, do not wait for a telephone call back. Please follow the process below to ensure your request is handled properly and as quickly as possible:

  • Navigate to our Customer Service Portal. Fill out the appropriate form that is applicable to your request and be sure to include all the necessary information.

Orders are processed up to 16 hours a day and 7 days a week.

Product Questions

For more information sheets or technical specifications, go to the product page on site and visit the "Customer Reviews, Questions & Answers" area where you can ask the question. A Product Specialist will answer your question(s) during normal business hours. You will receive an email with the answer. Your email address will not be made public.

Customer Service Hours

Monday through Friday: 8:15 AM to 4:00 PM Eastern Time
Weekends and Holidays: Closed

Our Primary Warehouse & Distribution Center

Hardware and Tools Corp.
53 McGarry Blvd
Kearneysville, West Virginia 25430-4799

Toll Free USA: 866 466 2005
International: +1 304 306 2800
Fax: +1 304 756 8010